Industry-Leading Vending Customer Service

Existing customer in need of service? Contact us at

(888) 674-7632
Log a Service Request
service@vendinggroup.com

One Point of Contact for All Vending Needs

  • Well-trained, friendly staff ready to help resolve your issue

  • Customer service is available 24/7 via phone, web, and email

  • Emergencies are handled as priorities and are quickly escalated to ensure prompt resolution

Service Protocol

  • All incoming service calls are logged and dispatched to the appropriate supplier
  • Each customer receives a follow-up call from Vending Group to ensure the reported issue was resolved satisfactorily

How It Works

  1. Customer reports service need to Vending Group via phone/email/web

  2. Vending Group logs call and dispatches technician

  3. Vending Group calls customer to confirm work completed satisfactorily

Reporting and Monitoring Capabilities

  • Complete, property-level service history for all locations available upon request

  • Weekly calls made to properties experiencing ongoing service concerns to monitor and proactively resolve issues