Existing customer
in need of service? 

Contact us at (888) 674-7632

- or - 

Log a Service Request.

Customer Service

One Point of Contact for All Vending Needs

  • Well-trained, friendly staff ready to help resolve your issue
  • Customer service available 24/7 via phone, web, and email
  • Emergencies handled as priorities and are quickly escalated to ensure prompt resolution

Service Protocol

  • All incoming service calls logged and dispatched to the appropriate supplier
  • Each customer receives a follow up call from Vending Group to ensure the reported issue was resolved satisfactorily

Customer reports service need to Vending Group via phone/email/web

Vending Group logs call and dispatches technician

Vending Group calls customer to confirm work completed satisfactorily

Reporting and Monitoring Capabilities

  • Complete, property-level service history for all locations available upon request
  • Weekly calls made to properties experiencing ongoing service concerns to monitor and proactively resolve issues
To report a customer service issue, please fill out this form and our team will respond promptly: